Outsourced
Course: Cultural Diversity
Code: LSS 2053
Name: Abdul-Kareem Al-Ameeri ID# H00258370
In our last two classes, Mr.Hedley showed us a full movie called Outsourced; it was a very nice movie, and he asked us to write about what we had seen in it.
The main characters in the movie are Todd (Josh Hamilton) and Aisha (Ayesha Dharker); the movie took place in UAS and mostly in India.
At the beginning of the movie the company manager in the USA , asked Tod to travel to India so he can develop and improve the call center there.
When Todd's job and entire department are outsourced, he reluctantly travels to India to train his replacement. Arriving in India, he experiences culture shock: he is confused by everything from catching a train to hiring a taxi.
Outsourced is set in a call center in Mumbai, India, where an American novelties company has recently outsourced its order processing. A lone American manages the call center and must explain American popular culture to his employees as he tries to understand Indian culture.
Todd faced a lot of problems, but because of his experience and his partners help (Puro and Aisha) he succeeded in the all problems.
At the end Todd reaches to his company goal (to score less than 6 minutes in each call).
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